Responsible gambling

At Pistolo Casino, we are committed to providing a safe and responsible gaming environment for all our players. We understand that gambling can be addictive and that's why we have implemented various tools and measures to help you maintain control over your gaming experience.

Deposit Limits: Set Your Own Limits

You can set daily, weekly or monthly deposit limits in the 'Responsible Gaming' section of your account settings. This will prevent you from exceeding your desired limit, helping you stick to a budget that suits your needs.

Time-Outs: Take Break and Recharge

If you feel like gaming is taking over, take control with our time-out feature. You can set session duration limits (15 minutes - 12 hours) or opt for an automatic logout after a predetermined period of inactivity.

Loss Limits: Monitor Your Spending

Establish maximum loss amounts per day/week/month to avoid excessive losses and ensure you're within your budget.

Wager Limits: Set Maximum Bet Size

Determine the highest amount you want to bet on each spin or hand, ensuring responsible wagering practices are maintained.

Self-Exclusion: Take a Break from Gaming

If you need some time away from gaming, self-exclude yourself for 1 week up to 6 months. After this period, your account will be unlocked and you can return with new goals in mind.

Cooling-Off Period: Time Out Before Reopening Account

Once you request self-exclusion, there's a mandatory 24-hour cooling-off period during which time your account remains locked but accessible for final withdrawals.

Pause/Break: A Break Without Excluding Yourself

Take a break from gaming without excluding yourself temporarily between 7 - 30 days.

Account Reality Check: Be Aware of Your Activity

Choose how often you receive pop-up reminders about the amount of money wagered or time spent playing, helping you monitor and maintain control over your behavior.

If you are experiencing any issues related to problem gambling or would like additional resources on managing a healthy gaming routine, please reach out through our live chat support system for access to further assistance.

Additional Support Organizations

For those seeking expert advice or guidance on responsible gaming practices:

While Pistolo adheres to international best practices and guidelines for responsible gambling tools (meeting European Union's directives), some Irish players may prefer licensed operators like UKGC (UK Gambling Commission) or the Republic of Ireland's national regulator, which also includes partnerships with organizations supporting gamblers.

Know When It's Time to Seek Help

Recognize when your gaming habits are no longer enjoyable and consider reaching out for professional advice. Remember that it's okay not to be perfect - responsible gaming is about managing risk and enjoying the thrill responsibly.

We encourage you to prioritize self-awareness, set limits wisely, seek help if needed, and maintain an active role in ensuring a healthy relationship between yourself and gaming at Pistolo Casino or any other online gaming platform.